Shipping policy
Every Heavin piece is made to order just for you. The delivery times below already include production time.
Delivery times (U.S.)
- Hoodies: 5 to 10 business days
- Sweatpants: 5 to 10 business days
If your order has both, items may ship separately and arrive on different days.
International
We ship to most countries. International orders usually arrive within 10 to 20 business days, depending on the destination and customs. Any duties, taxes or customs fees charged by your country are the customer's responsibility, unless they were collected at checkout.
Shipping costs
- Standard: $8.90
- Free standard shipping on orders $99+
- Express: $19.90 (speeds up delivery after your order ships. Production time stays the same)
Your exact shipping options and costs are shown at checkout.
Tracking
As soon as your order ships, we email and text you a tracking link. You can also check your order status from your account.
Changes and cancellations
Because every piece is made to order, production starts fast. Email care@inheavin.com right away if you need to change your size, color or address. We can only change or cancel an order that hasn't gone into production yet.
Address issues
Please double-check your shipping address at checkout. We aren't responsible for orders sent to an address entered incorrectly. If a package comes back to us because of an incorrect address, we can reship it once you cover the new shipping cost.
Lost, late or missing packages
- If your tracking hasn't updated in 7 days, or your order is more than 10 business days past its estimate, email us and we will look into it
- If a package is lost in transit, we will send a replacement at no cost
- If tracking shows delivered but you can't find it, check with neighbors and your building first, then email us within 7 days and we will help file a claim with the carrier
Questions
Email care@inheavin.com. We usually reply within 1 to 2 business days.