Refund policy
Free 30-day returns on full-price items. Sale and discounted items are final sale.
Final sale: read this first
Items bought at a reduced price cannot be returned or exchanged. That includes:
- Any item shown with a crossed-out price, i.e items on sale
- Items bought during a sale or promotion
- Items bought with a discount code
The only exception is if your item arrives damaged, defective, misprinted or wrong. We always fix that (see below).
Full-price items: free returns
- Return within 30 days of delivery
- Items must be unworn, unwashed and in original condition with tags attached
- Returns are free. We send you a prepaid return label or return instructions
- Want a different size? Full-price items can be exchanged for free
How to start a return
- Email care@inheavin.com with your order number and the item(s) you want to return
- We reply with your free return label and instructions
- Pack the item(s) and drop them off
Items sent back without contacting us first may not be accepted.
Refunds
- Refunds go back to your original payment method
- We process your refund within 5 business days of receiving your return. Your bank may take a few extra days to post it
- Original shipping charges are not refundable
Damaged, defective or wrong items
Every piece is made to order, so if something is off, we want to know. Email care@inheavin.com within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund. This applies to every order, including sale and discounted items.
Questions
Email care@inheavin.com. We usually reply within 1 to 2 business days.